ABN AMRO supplier attacked by ransomware

News article
Article tags:
  • Products and services

At the start of May, one of ABN AMRO’s suppliers, AddComm, was attacked by ransomware. As a result, unauthorised parties obtained access to data of a limited number of ABN AMRO clients. We are writing to the clients whose data were stolen to inform them.

<< The article below was updated on 13 June 2024 >>

We very much regret the situation at our supplier’s and apologise wholeheartedly for it.

Impact on client data

At the moment, there are no indications that unauthorised parties have in fact used the data of ABN AMRO clients. ABN AMRO’s systems were not affected.

What measures have been taken?

AddComm engaged external cybersecurity experts as soon as it discovered the ransomware and then notified its customers, one of which is ABN AMRO. With advice from the external cybersecurity experts, AddComm has made agreements with the cybercriminals about deleting and not publishing the stolen client data.

Report to the Dutch Data Protection Authority

ABN AMRO has reported the data breach to the Dutch Data Protection Authority and regulators.

What can clients do themselves?

It is always a good idea to be alert to fraud and know how to recognise it, especially if fraudsters may be in possession of data such as names and addresses. Don’t open emails from unknown senders. Don’t click on links or attachments in emails from senders you don’t know. ABN AMRO will never ask clients to:

  • share security codes

  • send bank cards

  • transfer money

  • use a link to log in directly to the ABN AMRO app or Internet Banking

  • use a link in an email or text message to transfer money

  • download software so that we can view their banking environment remotely

  • give us their bank card if we visit them at home

Frequently asked questions

What has happened?

What does AddComm do for ABN AMRO?

What kind of data may be involved?

How will I know if my data has been stolen?

Is my data being misused now?

What measures have been taken to prevent further risks?

Are ABN AMRO's systems now also at risk?

Is my money safe?

Is there a risk of identity fraud?

Has ABN AMRO reported the possible data breach?

What should I do if I am contacted directly by cybercriminals?

If your question is not listed, please contact your relationship manager or visit our contact page.