A remark or complaint

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  • About us

Your satisfaction is our priority. We are committed to ensuring the satisfaction of our clients and non-clients alike. If you feel our services could be improved, we’d like you to tell us.

We would also appreciate hearing your suggestions, questions or complaints, for example about the explanation you were given about a product, an employee’s response to your query or the way you were served. A complaint can also relate to possible concerns or violations in the area of sustainability, such as human rights violations or climate and environmental issues. If this is the case, we want to know. Whatever the issue, we will always look for a suitable solution. The sooner you approach us, the better – the more time that goes by, the more difficult it may be for us to gather information and to respond swiftly.

What happens next?

If possible, we will give you an answer immediately. If we are unable to resolve your complaint straight away, another department will address the issue. You will receive confirmation within five working days, stating:

  • The file number

  • The name of the person handling your complaint

  • The date by which you will receive an answer

  • A phone number you can call if you have any questions

You can forward your suggestion, question or complaint to your contact person. If you don’t have a contact person, click here to read how to submit your complaint.

Not satisfied with the solution?

If you are not satisfied with how we have resolved your complaint, send us an email or letter asking us to look at your complaint again. Make sure you include the following information:

  • A description of your complaint

  • Your name, address, telephone number and email address

  • Your ABN AMRO account number (if applicable)

Be sure to include copies of any earlier correspondence and any relevant documentation if this will make your complaint clearer.

Send your letter to: 

  • ABN AMRO Bank N.V.

  • Afd. Klachtenmanagement (HQ1125)

  • Postbus 231000

  • EA Amsterdam

Human Rights Remedy Mechanism

If you wish to submit a complaint about a human rights harm connected to one of our corporate clients, please visit this page for more information on our Human Rights Remedy Mechanism and how to submit a complaint.