Questions, comments or complaints? Let us know

Article tags:
  • About us

We want to do our job well and make sure our customers, partners and suppliers are happy with our services. If something isn't right, we want to hear about it. That way, we can solve the problem for you. This page tells you how to submit a complaint.

You might not be satisfied with our products or services. Or maybe you feel our staff didn't help you properly. But complaints can also be about bigger issues, like sustainability or human rights. Whatever the problem is, we'll always try to find a good solution. The sooner you tell us, the better.

How it works

Share your question, suggestion or complaint with your ABN AMRO contact. Don't have one? Call or chat with our staff. You’ll find information on how to submit a complaint on this page.

What happens next?

If we can, we'll give you an answer right away. If we can't fix your complaint immediately, another department will work on it. In any case, within five working days we'll send you a confirmation with:

  • your case number

  • the name of the person working on your complaint

  • the date you'll get an answer by

  • a phone number to call if you have questions

Not satisfied with our answer?

If you don't like our solution, you can appeal our decision. This means asking us to look at your complaint again. You can find more information on this page. Go to ‘FAQs’ and click on 'What if I don't agree with the solution?'

Human rights concerns

Is your question or complaint about human rights and does it involve one of our business customers? Please go to our Human Rights Remedy Mechanism page.