Transavia travellers try out Tikkie app

Convenient payment using social media

Since the introduction of customer contact over WhatsApp in 2015, Transavia's customers have taken to social media communication en masse. Every month, over 10,000 customers reach out to the airline using WhatsApp and Facebook Messenger. As per 28 February, customers are sent a Tikkie payment request when they buy additional services (such as extra luggage allowance or better seats) after their flight has already been booked. The can pay immediately using Tikkie during the chat with customer service.an bij de ambities van Transavia om haar passagiers een ideale digitale ervaring te bieden. Erik-Jan Gelink, commercieel directeur van Transavia: “Onze passagiers vinden snelheid en het geboden gemak door technologie erg belangrijk. We maken met Tikkie het betaalproces nog eenvoudiger.”

Adding Tikkie as a service brings Transavia a step closer to its ambition of giving customers a perfect digital experience, according to Transavia’s Commercial director Erik-Jan Gelink. “Speed and convenience are very important to our passengers when using our technology. With Tikkie we're making the payment process even easier.”

Chief Digital Officer ABN AMRO Frank Verkerk is excited about the trial. “I think Tikkie and Transavia are a match made in heaven. After all, air travellers are mobile by definition. We believe Tikkie integrates seamlessly into their lifestyle and will make their travel experience even more pleasant.” Because it is so easy to use, Tikkie can be implemented in Transavia's services in other ways as well. The current three-month trial will reveal whether Tikkie catches on, and afterwards the airline will decide on whether to expand into these other areas. Transavia's special service page on their website provides all the information on how to use Tikkie.

About Transavia:

Transavia, part of the AIR FRANCE KLM Group, has a 50-year track record in providing scheduled and charter flights. Transavia currently flies to over 110 destinations, mainly in Europe and North-Africa. It is Europe’s most accessible budget airline company and holds a leading position in terms of hospitality, service on board, and digital service. Transavia offers both holiday and business travellers an attractive base ticket price with additional paid products and services. Annually the airline transports 11 million passengers with its young and environmentally friendly fleet. Customers can board Transavia planes from any of its seven bases in Europe: Amsterdam, Rotterdam/The Hague and Eindhoven in the Netherlands; Paris, Nantes and Lyon in France; and München in Germany.

About Tikkie:

Tikkie is a free-to-use app for iPhone and Android. Although it is an ABN AMRO initiative, customers of all Dutch banks can use Tikkie free of charge. They can conveniently send payment requests to family or friends using WhatsApp or text messages, inviting the sender to pay through iDEAL and their own familiar banking environment. Anyone can use Tikkie: all you need is a smartphone and a Dutch bank account. You can message any of your contacts to request payments, as they don't need to have the Tikkie app installed themselves, nor does it matter which bank they are with. Being a start-up initiative under ABN AMRO, the app meets the bank's safety and security requirements. Your data is well-protected and will not be shared with other companies.