More focus on financial inclusion and resilience for elderly and vulnerable clients

Whether we’re working from home, shopping, reading the news or filing a tax return, we’re harnessing the power of the Internet to do more these days. Clients, too, can do more of their banking online now than ever before. Because of this trend, though, fewer clients are visiting bank branches. This, in turn, has resulted in closures. So what about those for whom the digital world is more a maze than a tool? How can they continue to do their banking?