Dedicated Inclusive Banking team at ABN AMRO

Different clients have different needs

Analysis by the World Economic Forum, McKinsey, Oliver Wyman, and others, as well as our own internal data analysis, reveals biases towards customers. For example, specific customer segments such as women, generally have less access to business financing than men. By being truly customer-oriented and taking into account that different customer groups, including women, have different customer needs, we can adapt our approach or make a product adaptation that better suits that customer. This way we want to make our products and services more inclusive. This fits our social role and is commercially attractive.

Financial Alliance for Women

The establishment of the Inclusive Banking team is a logical consequence of ABN AMRO's entry into the Financial Alliance for Women. ABN AMRO is the first Dutch bank in this international organisation, which has dozens of members, all working to champion the female economy and fuel transformation, around the world. Members are recognised for their leadership role in driving the industry and society as a whole forward, all the while growing their businesses in a sustainable way. By joining the alliance, ABN AMRO can start exchanging useful data and best practices with international organisations such as WestPac Australia, Bank al Ethiad and NatWest Group, giving a further boost to diversity and inclusion within the bank and towards clients.

• In March 2020, ABN AMRO signed the Women's Empowerment Principles (WEP), an initiative by the United Nations.

• Read more about our Diversity & Inclusion policy. (Dutch only)