Consumer and business clients to be informed about 2025 payment fees from this week
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As of 1 January 2025, the fees on some of our consumer and business payment products will be going up. Clients will be notified about this from 3 October.
We believe it is important that our clients can do their banking safely and easily. The costs we incur and investments we make to help clients move forward through innovations and apps, secure banking and personal assistance are constantly rising. Some of these investments will be reflected in the fee change.
Millions of clients use their mobile phone to make payments or withdraw money, and they pay through technologies like Tikkie, iDeal and QR codes every day. ABN AMRO continuously invests in developing and maintaining a complete range of payment methods that are easy, fast and safe for clients to use. The costs we incur for all of this are substantial.
The same applies to the bank’s investments in keeping the payment system secure and detecting fraud. This includes anti-money laundering checks, screening clients, 24/7 monitoring of transactions, investigations and reporting incidents related to payments. In addition, regulatory requirements for KYC procedures and secure banking are also tightening.
We think it's important to be there for everyone, including for clients who are less comfortable with digitalisation. We want to enable these clients to do their daily banking safely and easily as well. That’s why we offer them support through our Help with Banking Advisers, who assist our clients with questions about their banking affairs and even visit these clients at home if they can't figure it out. The number of these advisers doubled to 200 last year.